Shipping policy
Shipping Policy
Order Processing & Production
All NeVeRNICE products are made to order. We do not keep pre-made inventory.
Orders are typically produced and prepared for shipment within 1–5 business days after payment confirmation.
Production times may occasionally be extended during high-volume periods, holidays, or due to unforeseen circumstances.
Shipping Time
Once your order has been produced and shipped, delivery times vary depending on the destination and shipping method.
Estimated delivery time:
- Worldwide: approximately 7–14 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, carrier delays, holidays, weather conditions, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery destination and available shipping method.
The total shipping cost will always be displayed before you complete your purchase.
From time to time, NeVeRNICE may offer free shipping promotions.
Tracking Information
Once your order has been shipped, you will receive tracking information by email when tracking is available for your shipment.
Please allow 2–5 business days for tracking information to update in the carrier's system after your order has been dispatched.
Shipping Delays
While we do our best to ensure orders arrive within the estimated timeframe, delays can occasionally occur due to production backlogs, customs processing, carrier disruptions, weather conditions, holidays, or other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact us and we will help investigate the shipment.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us at nvrnice@nvrnice.com as soon as possible.
Once an order has entered production or has been shipped, we may not be able to change the delivery address.
Orders returned due to an incorrect or incomplete address may require additional shipping charges before they can be resent.
Lost, Stolen, or Missing Packages
If your package appears to be lost in transit, please contact us at nvrnice@nvrnice.com as soon as possible so we can investigate the shipment with the carrier and our fulfilment partner.
If tracking information shows that an order has been delivered but you cannot locate the package, please first check with household members, neighbours, and the delivery carrier.
We are not responsible for theft or loss occurring after a package has been correctly delivered to the address provided by the customer, except where applicable law provides otherwise.
Customs, Duties & Taxes
Depending on the destination and fulfilment location, international orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Where these charges are not collected at checkout, they may be payable by the recipient upon import.
Any applicable customs duties, import taxes, or similar charges are the responsibility of the customer unless otherwise required by applicable law.
Contact Us
For questions regarding shipping or your order, please contact us at:
NeVeRNICE
Operated by SIA KK Commerce
nvrnice@nvrnice.com